uSync
Support
Free support from the people who wrote the code. Professional support contracts when you need guaranteed response times.
Free support
Support for uSync and uSync.Complete is free, and it comes from us rather than from a queue.
- The uSync forum on Our Umbraco - the best place to start
- Issue tracker - for bugs and feature requests
- Email us - for anything you would rather not discuss in public
Which versions are supported? See the version support lifecycle documentation for how long each Umbraco and uSync version is covered.
Professional support
Some organisations need a service level agreement, named response time, and a record of what was raised and what happened next. Our support contracts provide that.
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Tailored to you
We start from a standard contract and then talk through what you actually need. A contract can cover as many uSync sites as you run.
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Guaranteed response times
A response within 24 hours with resolution targets set against the severity of the issue.
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Ticket tracking
Access to our support management system, so you can see every open issue and what is being done about it.
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Simple annual pricing
Contracts run annually and start at £3,750 + VAT per year.